How to Disagree with Someone more powerful than you

Hi All, Read this excellent article from the Harvard Business Review entitled, How to disagree with someone more powerful than you. Life is brief. Make a difference. You’d better make it now, as your life may be gone any minute. If you don’t speak up (appropriately & effectively) to stop the train wreck, the train may indeed wreck. Ego (that whispers in your ear to … Continue reading How to Disagree with Someone more powerful than you

RobertOctober 2, 20222 Comments

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Become a Samurai of Conflict Communication

All Contact Professionals training/needing to be experts in conflict communication (aka: de-escalation) should immediately notice the validity of all these 6 points (attributed to Morihei Ueshiba). If you don’t, then you’re likely only familiar with less-than-complete, check-the-box type trainings that attempt to boil things down to a few simplistic techniques. Conflict communication has its own well-developed philosophy. There is no simple technique that enables us … Continue reading Become a Samurai of Conflict Communication

RobertOctober 2, 20221 Comment