Hi All, Please see this nice post by Alex Goldfayn. How true this is! Hire for attitude, instead of aptitude. As Alex points out, there is training for the latter. For those of us seeking to recruit Contact Professionals into the world of Healthcare Security (a never-ending task and even more challenging in today’s labor landscape), let me add some points. I contribute these for … Continue reading Hiring for Healthcare Security
Hi All, Contact Professionals familiar with the teachings of Verbal Judo should immediately reflect on George Thompson’s great teaching on this point and the difference between respect and RE-spect. If you’re not familiar with it, go here for a perennial classic. If you actually follow the discipline of Verbal Judo, then you know that there are, literally, no times in life when you’re not showing … Continue reading Respect at all Times
Hi All, Read this nice article on the efforts of one particular school district to make their environments safer. Cameras are, of course, a necessary piece of a Security Management program. Be cautious, however, of over-reliance on them or, more accurately, mis-reliance on them, that is, blindly thinking that they will bring great prevention dividends. Don’t get me wrong; cameras are immensely valuable. Just be … Continue reading Camera Surveillance: Use it Wisely
Kindness is strength. This is so very true! One would find it difficult to source a better summary of strength of character (for anyone and especially leaders) than that of The Meditations by Marcus Aurelius. I said difficult, but not impossible, as a book fit to sit directly next to The Meditations is It Worked for me: In Life and Leadership, by Colin Powell. One … Continue reading The Dialectic of Creating Healing & Safe Healthcare Environments
In this world there are examples of human beings who are inspiring. One such person was Dr. Paul Farmer, Anthropologist, Physician, and Humanitarian. Dr. Farmer has been an inspiration to me for a long time. I work daily as a Healthcare Security Leader. Some might think that this is a profession very distinct from the role of a global health advocate and physician. Perhaps, if … Continue reading A Tribute to Dr. Paul Farmer from a Healthcare Security Leader
Conflict Transformation & Ethical Guardianship 