How to Disagree with Someone more powerful than you

Hi All, Read this excellent article from the Harvard Business Review entitled, How to disagree with someone more powerful than you. Life is brief. Make a difference. You’d better make it now, as your life may be gone any minute. If you don’t speak up (appropriately & effectively) to stop the train wreck, the train may indeed wreck. Ego (that whispers in your ear to … Continue reading How to Disagree with Someone more powerful than you

Become a Samurai of Conflict Communication

All Contact Professionals training/needing to be experts in conflict communication (aka: de-escalation) should immediately notice the validity of all these 6 points (attributed to Morihei Ueshiba). If you don’t, then you’re likely only familiar with less-than-complete, check-the-box type trainings that attempt to boil things down to a few simplistic techniques. Conflict communication has its own well-developed philosophy. There is no simple technique that enables us … Continue reading Become a Samurai of Conflict Communication

Seek to Ethically Serve & Protect (being unconcerned what your ego wishes to be called)

Hi All, See, read, and consider the points in this article entitled: Why we are warriors, guardians and ambassadors. Let’s keep this brief. Self-identify yourself as whatever you’d like…Guardian, Protector, Ambassador, Warrior, as long as what you DO (which is far more significant than what you say) includes: Gladdening the heart of human beings (this can be achieved in innumerable ways), Feeding the hungry (be … Continue reading Seek to Ethically Serve & Protect (being unconcerned what your ego wishes to be called)

Serve everyone and don’t be concerned about what is your label

Hi All, See this article. Why must we keep going round and round with whether we wish to call ourselves Warriors, Guardians, Ambassadors, etc.? Why? Because we love to have our egos stroked, and made shiny for all of our look-at-me behavior. We are (ought to be) Servants of the public, of the community, of humanity. As Servants, we ought to be physically, emotionally, and … Continue reading Serve everyone and don’t be concerned about what is your label