Create the Conditions Conducive to Better (less violent) Human Beings

Pythagoras (c. 570 – c. 495 BC) recognized early what Frederick Douglass (February 1817 or 1818 – February 20, 1895) later told us: “It is easier to build strong children than to repair broken men.” We have yet, at least in the fields of Emergency Management and Law Enforcement, to realize that, until we greatly expand our vision of how to CHANGE (not simply manage) events such … Continue reading Create the Conditions Conducive to Better (less violent) Human Beings

Mobilize Yourself for Others

There are no innocent bystanders. When wrong-doing occurs in your presence, your silence is tacit approval. If you witness inappropriate actions, you must: Assist others. Fix something when it is going wrong. Stop something that is wrong. No matter what, tell the truth. LIFE needs people who adopt a protector mindset. One does NOT need to be a Police Officer, Law Enforcement Officer, Security Officer, … Continue reading Mobilize Yourself for Others

Look Behind the Anger (and other emotions)

When dealing with others (loved ones, co-workers, customers, C Suite executives, absolutely anyone), it’s very useful, indeed vital, to see as they see. It doesn’t matter if you agree with them. It matters, however, that you strive to see matters as they see them. This is empathy. Don’t confuse empathy with sympathy (many people do); the two are different. When dealing with someone who is … Continue reading Look Behind the Anger (and other emotions)

For the Love of Humanity, Communicate Well

See this excellent post from Shane Parrish. His thoughts and observations are highly recommended for all who wish to explore things off the beaten path. When we communicate with another person, and we disagree with them, particularly about some sensitive and/or emotion-provoking subject, we may be inclined to then label the person as “stupid,” “ignorant,” “backward,” etc. We then mentally exile them and view them … Continue reading For the Love of Humanity, Communicate Well

Building Better Humans

We’ve written about this before. Sadly, however, we still witness intentions in many industries missing the mark. Don’t get me wrong; they’re well-intentioned efforts. Nonetheless, blind spots keep us mired in less-than-useful thinking that keeps society from evolving (yes, society can indeed evolve). Look for a moment at active assailants/active shooters. The point of impact, the moment of “bang,” is the shooting. We know well, … Continue reading Building Better Humans

Distraction is Dangerous

I ask that you reflect upon how many (some might say most) modern human beings are far worse at reading the body language of their fellow human beings than our ancient ancestors. Why? Because we are distracted by words. We place such a high importance on what others verbally say, while we overlook what their bodies are non-verbally saying. We are distracting ourselves (by an … Continue reading Distraction is Dangerous

Smile to Create Safety

There’s nothing quite as unprofessional and banal as the Law Enforcement Officer, Police Officer, Public Safety Official, Healthcare Security Officer, Security Officer, or other Contact Professional who (wrongly) presumes that a stern outer appearance is an effective way to greet others. It’s not. A stern outer facial expression, often accompanied by an unfriendly, overly-directive tone of voice, and accompanying, unfriendly, body language is not helpful. … Continue reading Smile to Create Safety

REspect All Persons…Always

Dr. George Thompson, creator of Verbal Judo, identified (and gave a name to) just this practice of professionally given “REspect” (his unique spelling) to distinguish it from the commonly known form of earned “respect.” This is one of the many tools, tactics, practices, and strategies that he contributed to the world of Conflict Communication. His pioneering work forms the foundation of many Conflict Communication programs … Continue reading REspect All Persons…Always