Mobilize Yourself for Others

There are no innocent bystanders. When wrong-doing occurs in your presence, your silence is tacit approval. If you witness inappropriate actions, you must: Assist others. Fix something when it is going wrong. Stop something that is wrong. No matter what, tell the truth. LIFE needs people who adopt a protector mindset. One does NOT need to be a Police Officer, Law Enforcement Officer, Security Officer, … Continue reading Mobilize Yourself for Others

Look Behind the Anger (and other emotions)

When dealing with others (loved ones, co-workers, customers, C Suite executives, absolutely anyone), it’s very useful, indeed vital, to see as they see. It doesn’t matter if you agree with them. It matters, however, that you strive to see matters as they see them. This is empathy. Don’t confuse empathy with sympathy (many people do); the two are different. When dealing with someone who is … Continue reading Look Behind the Anger (and other emotions)

Smile to Create Safety

There’s nothing quite as unprofessional and banal as the Law Enforcement Officer, Police Officer, Public Safety Official, Healthcare Security Officer, Security Officer, or other Contact Professional who (wrongly) presumes that a stern outer appearance is an effective way to greet others. It’s not. A stern outer facial expression, often accompanied by an unfriendly, overly-directive tone of voice, and accompanying, unfriendly, body language is not helpful. … Continue reading Smile to Create Safety

It’s All about the People

Regardless of profession – and ESPECIALLY for the disciplines of Policing, Law Enforcement, Public Safety, Healthcare Security, Security, and other Contact Professional disciplines – if you do not understand people well (with an eye toward leaving them better than you found them and not simply “controlling” them), then you’re an amateur. You need to step aside and let Professionals take the reigns, for we have … Continue reading It’s All about the People