Taking Things Too Personally

Hi All, See this quote by Robert Greene: In our own inner turmoil, we tend the exaggerate the negative intentions of our opponents. In general, we take conflicts far too personally. ~ Robert Greene In life, such as the workplace, it is often the case that people presume the worst intentions of others and thus contribute to their very own hostile work environment (in their … Continue reading Taking Things Too Personally

Active Shooters: Upstream work to be done

Hi All, We watch cameras in a Security Operations Center (SOC) to capture footage, hopefully, left of bang, of bad guys planning to do bad things. And it’s good. We should keep it up and indeed we should grow our SOCs into ever more sophisticated centers. Yet, we still, collectively, as a society, are not going far enough upstream to sustainably stop the next active … Continue reading Active Shooters: Upstream work to be done

General Powell’s Perennial Rules

According to me, no leadership library is complete unless crowned with the classic book by General Colin Powell, It Worked for Me (Enhanced Edition): In Life and Leadership. I will go so far as to say that your library is deficient unless this book is present (and, of course, read and absorbed). I was originally gifted this book by a former leader who exemplified the … Continue reading General Powell’s Perennial Rules

Be on the Lookout for Ways to Help Others

Go here for a nice post on LinkedIn. The folks over at Leadership First always put out great posts in reference to leadership. Seek them out. Now let me add another side to this particular image. Certainly, when someone is being inappropriate, mean, rude, or belittling, you need not listen, unless it is your duty to do so. If it is your duty, then, as … Continue reading Be on the Lookout for Ways to Help Others

There are no innocent bystanders

There are no innocent bystanders. When wrong-doing occurs in this world, your silence is tacit approval. If you witness inappropriate behavior, wrong behavior, unjust behavior, Assist others Fix things Stop something that is wrong Mobilize yourself to intervene It’s not just so-called Protection Professionals who should be adopting a protector mindset. It is equally important for us all, as World Citizens, to walk about planet … Continue reading There are no innocent bystanders

Respect at all Times

Hi All, Contact Professionals familiar with the teachings of Verbal Judo should immediately reflect on George Thompson’s great teaching on this point and the difference between respect and RE-spect. If you’re not familiar with it, go here for a perennial classic. If you actually follow the discipline of Verbal Judo, then you know that there are, literally, no times in life when you’re not showing … Continue reading Respect at all Times

The Dialectic of Creating Healing & Safe Healthcare Environments

Kindness is strength. This is so very true! One would find it difficult to source a better summary of strength of character (for anyone and especially leaders) than that of The Meditations by Marcus Aurelius. I said difficult, but not impossible, as a book fit to sit directly next to The Meditations is It Worked for me: In Life and Leadership, by Colin Powell. One … Continue reading The Dialectic of Creating Healing & Safe Healthcare Environments

A Downstream Addiction is keeping America’s Active Assailant/Shooter Phenomenon Untouched

Americans are traumatized by the recent school shooting in Uvalde, Texas. As we should be. Take a look at Tess Mata. She is one of the victims of this tragedy. Take a good look at her. Note the innocence shining through her sweet smile. Sit with her in your imagination. Now ask yourself, “What can I do to help?” I propose for your consideration that … Continue reading A Downstream Addiction is keeping America’s Active Assailant/Shooter Phenomenon Untouched

Morgan Freeman on Conflict Communication (aka: De-Escalation)

Hi All, Not much needs to be said in words by me here. Simply read this post’s pic wherein Morgan Freeman outlines major principles of conflict communication, aka de-escalation. This highlights the fact that conflict communication (popularly known as de-escalation) is as much psychology as it is anything else. Conflict communication is not simply a grab-bag of disparate techniques! Don’t ever minimize the value of … Continue reading Morgan Freeman on Conflict Communication (aka: De-Escalation)

Incivility in Healthcare is here to stay: Knowing this, let’s get busy facing it

Greetings, See this brief article that highlights the challenges in healthcare with incivility, aggression, and violence from patients and visitors. It was shared and highlighted on LinkedIn by some of my Healthcare Security Leadership colleagues. COVID and the associated stress (e.g., surrounding tightened visitor restrictions) have certainly added to incivility, aggression, and violence coming into our hospitals. And yet, incivility, aggression, and violence were indeed … Continue reading Incivility in Healthcare is here to stay: Knowing this, let’s get busy facing it