Morgan Freeman on Conflict Communication (aka: De-Escalation)

Hi All, Not much needs to be said in words by me here. Simply read this post’s pic wherein Morgan Freeman outlines major principles of conflict communication, aka de-escalation. This highlights the fact that conflict communication (popularly known as de-escalation) is as much psychology as it is anything else. Conflict communication is not simply a grab-bag of disparate techniques! Don’t ever minimize the value of … Continue reading Morgan Freeman on Conflict Communication (aka: De-Escalation)

Incivility in Healthcare is here to stay: Knowing this, let’s get busy facing it

Greetings, See this brief article that highlights the challenges in healthcare with incivility, aggression, and violence from patients and visitors. It was shared and highlighted on LinkedIn by some of my Healthcare Security Leadership colleagues. COVID and the associated stress (e.g., surrounding tightened visitor restrictions) have certainly added to incivility, aggression, and violence coming into our hospitals. And yet, incivility, aggression, and violence were indeed … Continue reading Incivility in Healthcare is here to stay: Knowing this, let’s get busy facing it

A Tribute to Dr. Paul Farmer from a Healthcare Security Leader

In this world there are examples of human beings who are inspiring. One such person was Dr. Paul Farmer, Anthropologist, Physician, and Humanitarian. Dr. Farmer has been an inspiration to me for a long time. I work daily as a Healthcare Security Leader. Some might think that this is a profession very distinct from the role of a global health advocate and physician. Perhaps, if … Continue reading A Tribute to Dr. Paul Farmer from a Healthcare Security Leader

Teach them to long for the immensity of the sea

If you want to build a ship, don’t herd people together to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea. ~ Antoine de Saint-Exupery If you want your Team Members to really excel in performance, and blossom professionally (as well as personally), do not simply hand them a role description. No, … Continue reading Teach them to long for the immensity of the sea

Healthcare cannot be a Ship in the Ocean

I again highly recommend the writings of Shane Parrish. His exploration of mental models and related topics are some of the best available anywhere. Go here to read for yourself. Read this recent post on LinkedIn wherein Shane refers to passive stability and active stability. Shane begins by mentioning: “A ship in the ocean is passively stable. The captain can take a nap, the power … Continue reading Healthcare cannot be a Ship in the Ocean

Look Behind the Anger (and other emotions)

When dealing with others (loved ones, co-workers, customers, C Suite executives, absolutely anyone), it’s very useful, indeed vital, to see as they see. It doesn’t matter if you agree with them. It matters, however, that you strive to see matters as they see them. This is empathy. Don’t confuse empathy with sympathy (many people do); the two are different. When dealing with someone who is … Continue reading Look Behind the Anger (and other emotions)

Building Better Humans

We’ve written about this before. Sadly, however, we still witness intentions in many industries missing the mark. Don’t get me wrong; they’re well-intentioned efforts. Nonetheless, blind spots keep us mired in less-than-useful thinking that keeps society from evolving (yes, society can indeed evolve). Look for a moment at active assailants/active shooters. The point of impact, the moment of “bang,” is the shooting. We know well, … Continue reading Building Better Humans

Distraction is Dangerous

I ask that you reflect upon how many (some might say most) modern human beings are far worse at reading the body language of their fellow human beings than our ancient ancestors. Why? Because we are distracted by words. We place such a high importance on what others verbally say, while we overlook what their bodies are non-verbally saying. We are distracting ourselves (by an … Continue reading Distraction is Dangerous