Tag: verbaljudo

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Morgan Freeman on Conflict Communication (aka: De-Escalation)

Hi All, Not much needs to be said in words by me here. Simply read this post’s pic wherein Morgan Freeman outlines major principles of conflict communication, aka de-escalation. This highlights the fact that conflict communication (popularly known as de-escalation) is as much psychology as it is anything else. Conflict communication is not simply a grab-bag of disparate techniques! Don’t ever minimize the value of … Continue reading Morgan Freeman on Conflict Communication (aka: De-Escalation)

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Incivility in Healthcare is here to stay: Knowing this, let’s get busy facing it

Greetings, See this brief article that highlights the challenges in healthcare with incivility, aggression, and violence from patients and visitors. It was shared and highlighted on LinkedIn by some of my Healthcare Security Leadership colleagues. COVID and the associated stress (e.g., surrounding tightened visitor restrictions) have certainly added to incivility, aggression, and violence coming into our hospitals. And yet, incivility, aggression, and violence were indeed … Continue reading Incivility in Healthcare is here to stay: Knowing this, let’s get busy facing it

RobertLeave a comment
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Smile to Create Safety

There’s nothing quite as unprofessional and banal as the Law Enforcement Officer, Police Officer, Public Safety Official, Healthcare Security Officer, Security Officer, or other Contact Professional who (wrongly) presumes that a stern outer appearance is an effective way to greet others. It’s not. A stern outer facial expression, often accompanied by an unfriendly, overly-directive tone of voice, and accompanying, unfriendly, body language is not helpful. … Continue reading Smile to Create Safety

RobertLeave a comment