Not much needs to be said in words by me here.
Simply read this post’s pic wherein Morgan Freeman outlines major principles of conflict communication, aka de-escalation.
This highlights the fact that conflict communication (popularly known as de-escalation) is as much psychology as it is anything else. Conflict communication is not simply a grab-bag of disparate techniques!
Don’t ever minimize the value of conflict communication (aka: de-escalation) training. It is as valuable for your personal life as for your professional life. Getting skilled with conflict communication can bring you to discover and develop a whole new sense of inner calm and equanimity. It is about psychological health, emotional well-being and, yes, of course, staying safe at work and home.