How not to Represent an Organization (Hint: It’s not about you)

Hi All, Please read this article over at Police1. It’s about a young man who felt he needed to express himself on TikTok. It’s important to note that this gentleman was disciplined because of what he did. He could have kept his perceptions and intentions to himself. The moment he acted on them, however, by posting them on social media it became an issue for … Continue reading How not to Represent an Organization (Hint: It’s not about you)

Empathy is not Sympathy

Hi All, I continue to witness how many people confuse empathy with sympathy.  They are not the same! Just the other day, I was having a conversation with a high-level law enforcement leader.  I mentioned the value and importance of empathy for Law Enforcement, Police, and Security Professionals.  He quickly nodded, affirming that he agreed.  Then he made a statement where he explicitly made synonymous … Continue reading Empathy is not Sympathy

How & Why to Be UnTriggerable in Conflict

  Hi All, We’ve all been there.  Someone with whom we’re dealing gives us a look, calls us an asshole, or simply walks away in a disrespectful manner while we’re talking to them. Or some variation of dismissive, insultive, disrespectful behavior.  As a Contact Professional (e.g., Law Enforcement, Security, Parking Enforcement, etc.), it is our duty to maintain our professional behavior despite provocations from others.  … Continue reading How & Why to Be UnTriggerable in Conflict