For the Love of Humanity, Communicate Well

See this excellent post from Shane Parrish. His thoughts and observations are highly recommended for all who wish to explore things off the beaten path. When we communicate with another person, and we disagree with them, particularly about some sensitive and/or emotion-provoking subject, we may be inclined to then label the person as “stupid,” “ignorant,” “backward,” etc. We then mentally exile them and view them … Continue reading For the Love of Humanity, Communicate Well

Smile to Create Safety

There’s nothing quite as unprofessional and banal as the Law Enforcement Officer, Police Officer, Public Safety Official, Healthcare Security Officer, Security Officer, or other Contact Professional who (wrongly) presumes that a stern outer appearance is an effective way to greet others. It’s not. A stern outer facial expression, often accompanied by an unfriendly, overly-directive tone of voice, and accompanying, unfriendly, body language is not helpful. … Continue reading Smile to Create Safety

It’s All about the People

Regardless of profession – and ESPECIALLY for the disciplines of Policing, Law Enforcement, Public Safety, Healthcare Security, Security, and other Contact Professional disciplines – if you do not understand people well (with an eye toward leaving them better than you found them and not simply “controlling” them), then you’re an amateur. You need to step aside and let Professionals take the reigns, for we have … Continue reading It’s All about the People