Tag: Conflictcommunication

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The Dialectic of Creating Healing & Safe Healthcare Environments

Kindness is strength. This is so very true! One would find it difficult to source a better summary of strength of character (for anyone and especially leaders) than that of The Meditations by Marcus Aurelius. I said difficult, but not impossible, as a book fit to sit directly next to The Meditations is It Worked for me: In Life and Leadership, by Colin Powell. One … Continue reading The Dialectic of Creating Healing & Safe Healthcare Environments

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Morgan Freeman on Conflict Communication (aka: De-Escalation)

Hi All, Not much needs to be said in words by me here. Simply read this post’s pic wherein Morgan Freeman outlines major principles of conflict communication, aka de-escalation. This highlights the fact that conflict communication (popularly known as de-escalation) is as much psychology as it is anything else. Conflict communication is not simply a grab-bag of disparate techniques! Don’t ever minimize the value of … Continue reading Morgan Freeman on Conflict Communication (aka: De-Escalation)

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Incivility in Healthcare is here to stay: Knowing this, let’s get busy facing it

Greetings, See this brief article that highlights the challenges in healthcare with incivility, aggression, and violence from patients and visitors. It was shared and highlighted on LinkedIn by some of my Healthcare Security Leadership colleagues. COVID and the associated stress (e.g., surrounding tightened visitor restrictions) have certainly added to incivility, aggression, and violence coming into our hospitals. And yet, incivility, aggression, and violence were indeed … Continue reading Incivility in Healthcare is here to stay: Knowing this, let’s get busy facing it

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For the Love of Humanity, Communicate Well

See this excellent post from Shane Parrish. His thoughts and observations are highly recommended for all who wish to explore things off the beaten path. When we communicate with another person, and we disagree with them, particularly about some sensitive and/or emotion-provoking subject, we may be inclined to then label the person as “stupid,” “ignorant,” “backward,” etc. We then mentally exile them and view them … Continue reading For the Love of Humanity, Communicate Well

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Smile to Create Safety

There’s nothing quite as unprofessional and banal as the Law Enforcement Officer, Police Officer, Public Safety Official, Healthcare Security Officer, Security Officer, or other Contact Professional who (wrongly) presumes that a stern outer appearance is an effective way to greet others. It’s not. A stern outer facial expression, often accompanied by an unfriendly, overly-directive tone of voice, and accompanying, unfriendly, body language is not helpful. … Continue reading Smile to Create Safety

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It’s All about the People

Regardless of profession – and ESPECIALLY for the disciplines of Policing, Law Enforcement, Public Safety, Healthcare Security, Security, and other Contact Professional disciplines – if you do not understand people well (with an eye toward leaving them better than you found them and not simply “controlling” them), then you’re an amateur. You need to step aside and let Professionals take the reigns, for we have … Continue reading It’s All about the People

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