De-Escalate This Person First

See this valuable article over at Police1. The points therein are all fundamental to all high-quality Conflict Communication training. So often overlooked in Conflict Communication training is the fact that the most important person to keep non-escalated, and to de-escalate as necessary, is oneself. All success sits on this fact. Leaders, pay attention to this. If you have on your force an Officer Schitzstorm (thank … Continue reading De-Escalate This Person First