Hi All, Please see this nice post by Alex Goldfayn. How true this is! Hire for attitude, instead of aptitude. As Alex points out, there is training for the latter. For those of us seeking to recruit Contact Professionals into the world of Healthcare Security (a never-ending task and even more challenging in today’s labor landscape), let me add some points. I contribute these for … Continue reading Hiring for Healthcare Security
Hi All, Please read this article, entitled “Cops Are Illegally Detaining and Hurting Mental Health Patients.” It raises very important issues with which I’ve personally witnessed health systems struggle for years. This article highlights the very important subject of how to manage behavioral health patients (really any patient who exhibits volatility or violence) with available hospital resources. And what exactly are the most fitting resources … Continue reading The Challenges with Law Enforcement Management of Hospital Behavioral Health Patients
Hi All, Please see this valuable article about violence in healthcare. It’s a useful article in that it highlights the growing violence which healthcare professionals must face every day. Healthcare in the present era is not the healthcare of our parents and grandparents. Most nurses today experience levels of anxiety and aggression in patients and visitors that simply did not exist years ago to the … Continue reading Creating a Non-Escalatory/Safe Culture is far more than simply using a “Technique”
Hi All, Please see this post over at the Vistelar blog. It references a Radio Health Journal audio post regarding violence against healthcare workers. I have worked in law enforcement, and then later, in healthcare security management. I have seen the atmosphere in hospitals change dramatically in the last approximate 5 years. At one time, violence in a hospital was relatively rare. People treated hospitals … Continue reading Violence Against Healthcare Workers
Conflict Transformation & Ethical Guardianship 