Hi All, Please see this valuable article about violence in healthcare. It’s a useful article in that it highlights the growing violence which healthcare professionals must face every day. Healthcare in the present era is not the healthcare of our parents and grandparents. Most nurses today experience levels of anxiety and aggression in patients and visitors that simply did not exist years ago to the … Continue reading Creating a Non-Escalatory/Safe Culture is far more than simply using a “Technique”
Hi All, As Wayne Dyer once said: “Conflict cannot survive without your participation.” So how are you participating? What are you doing, for instance, to create a non-escalating environment and/or to de-escalate to bring the environment back to calmness? Are you letting your ego run things so that you continue to need to feel superior to the other person? If so, you’re elevating the need to … Continue reading Conflict & Your Participation
Hi All, For the Contact Professional, it is vital that s/he gets and maintains rapport with others, all the while remaining physically safe. How do you get a rapport with others, particularly those in crisis? Two things constitute a fundamental baseline and are the very foundation of any non-escalatory and de-escalatory efforts. With these two things in place, non-escalation and de-escalation efforts will have the … Continue reading A Baseline Strategy for all De-Escalation
One doesn’t often hear the word “empathy” coming out of most Public Safety or Law Enforcement settings. This is not that important, though, since what is important is that Public Safety and Law Enforcement professionals use empathy. And they do. Wikipedia defines empathy as “the capacity to understand or feel what another person is experiencing from within the other being’s frame of reference, i.e., the … Continue reading Empathy in Public Safety & Law Enforcement
Hi Everyone, I recently had the privilege of participating in a whole day of training with Retired Police Chief of Raleigh, NC, Harry P. Dolan. What an amazing experience it was! His subject matter expertise spans the full gamut of verbal de-escalation strategies. He covers everything having to do with creating the very best public servants. He does an amazing job at conveying the roots (Aristotle’s … Continue reading Chief Harry P. Dolan – An Amazing Experience
Hi Everyone, Thanks to Gary Klugiewicz, I saw this article (link also below) on Facebook. It’s a great story of the Camden County, NJ Police Department and their crew going through a program with none other than Jack Hoban from Resolution Group International. Jack is training the Camden County LE team to be Ethical Protectors. Part of that program is learning how to effectively communicate … Continue reading Camden Cops Making Transition to Ethical Protectors
I like this video teaching quite a lot. Please watch as Coach Bob Lindsey explains about how to listen effectively to another person, with empathy, and with the aim of understanding the person. Evident in what he shares here is a pre-practiced, planned method by which we can manage communicating with other people, particularly when we wish for the communication to be effective, respectful, and … Continue reading What is Your Plan?