Smile to Create Safety

There’s nothing quite as unprofessional and banal as the Law Enforcement Officer, Police Officer, Public Safety Official, Healthcare Security Officer, Security Officer, or other Contact Professional who (wrongly) presumes that a stern outer appearance is an effective way to greet others. It’s not. A stern outer facial expression, often accompanied by an unfriendly, overly-directive tone of voice, and accompanying, unfriendly, body language is not helpful. … Continue reading Smile to Create Safety

REspect All Persons…Always

Dr. George Thompson, creator of Verbal Judo, identified (and gave a name to) just this practice of professionally given “REspect” (his unique spelling) to distinguish it from the commonly known form of earned “respect.” This is one of the many tools, tactics, practices, and strategies that he contributed to the world of Conflict Communication. His pioneering work forms the foundation of many Conflict Communication programs … Continue reading REspect All Persons…Always

It’s All about Helping

Regardless of profession – and ESPECIALLY for the disciplines of Healthcare Security, Security, Public Safety, Policing, and other Contact Professional disciplines – if you do not understand people well (with an eye toward leaving them better than you find them and not simply “controlling” them), then you’re an amateur. You need to step aside and let Professionals take the reigns, for we have the potential … Continue reading It’s All about Helping

De-Escalate This Person First

See this valuable article over at Police1. The points therein are all fundamental to all high-quality Conflict Communication training. So often overlooked in Conflict Communication training is the fact that the most important person to keep non-escalated, and to de-escalate as necessary, is oneself. All success sits on this fact. Leaders, pay attention to this. If you have on your force an Officer Schitzstorm (thank … Continue reading De-Escalate This Person First

Vehicle Stops are People Stops: When you train for one, you train for both

Hi All, See this article over at Police1. Note that the same de-escalation (and hopefully non-escalation as well) tactics taught for the purpose of making vehicle pursuits as safe (physically, legally, emotionally, and otherwise) as possible are (should be) the same as keeping any people-stops safe, namely self/attitude management, nimble judgment & decision-making skills, all the while maintaining awareness of the need for immediate violence … Continue reading Vehicle Stops are People Stops: When you train for one, you train for both

What Boys Look Like: QAnon, the Far Right, and other Extremists

Hi All, Read this interesting article. Boys are born; Men are made. As long as boys continue to NOT grow up with some kind of more selfless purpose and reason for existing (and better yet, serving humanity), they are likely to decompose into minds like those depicted in this article. Parasitized by toxic fantasies of white, violent glory, their minds, kept tiny, will do nothing … Continue reading What Boys Look Like: QAnon, the Far Right, and other Extremists

Seek to Ethically Serve & Protect (being unconcerned what your ego wishes to be called)

Hi All, See, read, and consider the points in this article entitled: Why we are warriors, guardians and ambassadors. Let’s keep this brief. Self-identify yourself as whatever you’d like…Guardian, Protector, Ambassador, Warrior, as long as what you DO (which is far more significant than what you say) includes: Gladdening the heart of human beings (this can be achieved in innumerable ways), Feeding the hungry (be … Continue reading Seek to Ethically Serve & Protect (being unconcerned what your ego wishes to be called)

Build Better Humans to Really, Truly Address Active Shooter Incidents

Hi All, See this article. It highlights the value of creating and leveraging technology to help prevent and respond to tragic occurrences such as active assailant events. Using technology to support prevention and response to active assailant incidents is a good thing. Let’s keep up our efforts there. No argument here. However, we need more in-depth, effective, mitigative work to take place way upstream of … Continue reading Build Better Humans to Really, Truly Address Active Shooter Incidents

How not to Represent an Organization (Hint: It’s not about you)

Hi All, Please read this article over at Police1. It’s about a young man who felt he needed to express himself on TikTok. It’s important to note that this gentleman was disciplined because of what he did. He could have kept his perceptions and intentions to himself. The moment he acted on them, however, by posting them on social media it became an issue for … Continue reading How not to Represent an Organization (Hint: It’s not about you)

Serve everyone and don’t be concerned about what is your label

Hi All, See this article. Why must we keep going round and round with whether we wish to call ourselves Warriors, Guardians, Ambassadors, etc.? Why? Because we love to have our egos stroked, and made shiny for all of our look-at-me behavior. We are (ought to be) Servants of the public, of the community, of humanity. As Servants, we ought to be physically, emotionally, and … Continue reading Serve everyone and don’t be concerned about what is your label