Category: conflict communication

Conflict, conflict communication, Conflict Management, Humanity, Racism, Uncategorized

Turning Adversaries into Allies: An Example of Race Relations Transformation

Hi All, A friend shared with me recently this powerful TED talk entitled: Why I, as a black man, attend KKK rallies.  It’s the story of Daryl Davis, a well-known African American musician who also, though, has an unusual passion for befriending members of the Ku Klux Klan and, ultimately, leading to amazing transformations of relationships and experiences. Go listen now to the TED talk … Continue reading Turning Adversaries into Allies: An Example of Race Relations Transformation

Robert2 Comments
conflict communication, Empathy, Uncategorized, Verbal Judo

Empathy is not Sympathy

Hi All, I continue to witness how many people confuse empathy with sympathy.  They are not the same. Just the other day, I was having a conversation with a high-level law enforcement leader.  I mentioned the value and importance of empathy for Law Enforcement, Police, and Security Professionals.  He quickly nodded, affirming that he agreed.  Then he made a statement where he explicitly made synonymous … Continue reading Empathy is not Sympathy

Robert2 Comments
conflict communication, Uncategorized, Verbal Judo, Violence

How & Why to Be UnTriggerable in Conflict

  Hi All, We’ve all been there.  Someone with whom we’re dealing gives us a look, calls us an asshole, or simply walks away in a disrespectful manner while we’re talking to them. Or some variation of dismissive, insultive, disrespectful behavior.  As a Contact Professional (e.g., Law Enforcement, Security, Parking Enforcement, etc.), it is our duty to maintain our professional behavior despite provocations from others.  … Continue reading How & Why to Be UnTriggerable in Conflict

Robert2 Comments