A Baseline Strategy for all De-Escalation

Hi All, For the Contact Professional, it is vital that s/he gets and maintains rapport with others, all the while remaining physically safe. How do you get a rapport with others, particularly those in crisis? Two things constitute a fundamental baseline and are the very foundation of any non-escalatory and de-escalatory efforts.  With these two things in place, non-escalation and de-escalation efforts will have the … Continue reading A Baseline Strategy for all De-Escalation

Rollcall Wisdom – Guardians of the Peace

    Hi All! Here continues the Rollcall Wisdom featuring Chief Harry Dolan. Please see this video below wherein Chief Harry Dolan, former Raleigh, NC Police Chief, speaks about the essential definition of a Law Enforcement Officer.  It is his opinion of this definition, and it is one with which I wholeheartedly agree. There is still an ongoing debate where Law Enforcement Officers make arguments … Continue reading Rollcall Wisdom – Guardians of the Peace

Chief Harry P. Dolan – An Amazing Experience

Hi Everyone, I recently had the privilege of participating in a whole day of training with Retired Police Chief of Raleigh, NC, Harry P. Dolan.  What an amazing experience it was! His subject matter expertise spans the full gamut of verbal de-escalation strategies.  He covers everything having to do with creating the very best public servants. He does an amazing job at conveying the roots (Aristotle’s … Continue reading Chief Harry P. Dolan – An Amazing Experience

Camden Cops Making Transition to Ethical Protectors

Hi Everyone, Thanks to Gary Klugiewicz, I saw this article (link also below) on Facebook.  It’s a great story of the Camden County, NJ Police Department and their crew going through a program with none other than Jack Hoban from Resolution Group International. Jack is training the Camden County LE team to be Ethical Protectors.  Part of that program is learning how to effectively communicate … Continue reading Camden Cops Making Transition to Ethical Protectors

How Bad Do You Want It?

Please watch the inspirational video below.  I’ve watched it many times, particularly when I find myself in wanting a shot of inspiration to work out better, to work out harder. Note, though, that the inspiration is useful for absolutely endeavor in life, whether it be to work out harder, to not give up during hard family times, and even to transform one’s ability to manage … Continue reading How Bad Do You Want It?

Managing Conflict for Sports Officials

Hi Everyone, I remember the days when my wife and I would go to multiple soccer games a week with our son.  I remember all the parents rooting for their kids.  And I remember the few parents who would occasionally exhibit less-than-desirable behaviors with which the referees would then have to deal. Referees have an amazingly challenging job.  Think about it; they must maintain control … Continue reading Managing Conflict for Sports Officials

Public Speaking & Conflict Resolution: Common Elements

Please see the article, Becoming a Better Public Speaker: Tips from the Greats. As I was reading it, it became apparent just how many common elements are shared between good public speaking and quality conflict minimization/resolution. Note the section about anxiety, and how we may harness it by accepting and working with it, instead of letting it harness us. In Verbal Defense & Influence (VDI), … Continue reading Public Speaking & Conflict Resolution: Common Elements

The 3rd Side

Hi Everyone, Please sit with this TED talk. We like it a lot.  It connects with our interests in how conflict management – whether it involves a volatile patient in a healthcare setting, an agitated family member, a person about to be arrested by a law enforcement officer, or an international, geopolitical dispute – shares common elements, regardless of setting. At the beginning of this … Continue reading The 3rd Side