I ask that you reflect upon how many (some might say most) modern human beings are far worse at reading the body language of their fellow human beings than our ancient ancestors. Why? Because we are distracted by words. We place such a high importance on what others verbally say, while we overlook what their bodies are non-verbally saying. We are distracting ourselves (by an … Continue reading Distraction is Dangerous
Hi All, We’ve all been there. Someone with whom we’re dealing gives us a look, calls us an asshole, or simply walks away in a disrespectful manner while we’re talking to them. Or some variation of dismissive, insultive, disrespectful behavior. As a Contact Professional (e.g., Law Enforcement, Security, Parking Enforcement, etc.), it is our duty to maintain our professional behavior despite provocations from others. … Continue reading How & Why to Be UnTriggerable in Conflict
Conflict Transformation & Ethical Guardianship 