Tag: EQ

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Gladden the Heart of Human Beings

The world is not made better by living to impress. The world is made better by living to: Gladden the heart of human beings (through whatever is your discipline or profession),Feed the hungry (literally, figuratively, or otherwise through whatever is your discipline or profession),Help the afflicted (through whatever is your discipline or profession),Lighten the sorrow of the sorrowful (through whatever is your discipline or profession), … Continue reading Gladden the Heart of Human Beings

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Look Behind the Anger (and other emotions)

When dealing with others (loved ones, co-workers, customers, C Suite executives, absolutely anyone), it’s very useful, indeed vital, to see as they see. It doesn’t matter if you agree with them. It matters, however, that you strive to see matters as they see them. This is empathy. Don’t confuse empathy with sympathy (many people do); the two are different. When dealing with someone who is … Continue reading Look Behind the Anger (and other emotions)

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For the Love of Humanity, Communicate Well

See this excellent post from Shane Parrish. His thoughts and observations are highly recommended for all who wish to explore things off the beaten path. When we communicate with another person, and we disagree with them, particularly about some sensitive and/or emotion-provoking subject, we may be inclined to then label the person as “stupid,” “ignorant,” “backward,” etc. We then mentally exile them and view them … Continue reading For the Love of Humanity, Communicate Well

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What they can be…

It’s worth every leader’s time to creatively experiment with the Pygmalion Effect. And not just leaders but anyone wishing to help others. Why? According to me, it’s because you can participate in a dynamic process (which is less-than-fully understood) whereby we can act as facilitators for other people to become greater versions of themselves, often versions they heretofore had never thought possible. This certainly benefits … Continue reading What they can be…

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Distraction is Dangerous

I ask that you reflect upon how many (some might say most) modern human beings are far worse at reading the body language of their fellow human beings than our ancient ancestors. Why? Because we are distracted by words. We place such a high importance on what others verbally say, while we overlook what their bodies are non-verbally saying. We are distracting ourselves (by an … Continue reading Distraction is Dangerous

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De-Escalate This Person First

See this valuable article over at Police1. The points therein are all fundamental to all high-quality Conflict Communication training. So often overlooked in Conflict Communication training is the fact that the most important person to keep non-escalated, and to de-escalate as necessary, is oneself. All success sits on this fact. Leaders, pay attention to this. If you have on your force an Officer Schitzstorm (thank … Continue reading De-Escalate This Person First

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