For the Love of Humanity, Communicate Well

See this excellent post from Shane Parrish. His thoughts and observations are highly recommended for all who wish to explore things off the beaten path. When we communicate with another person, and we disagree with them, particularly about some sensitive and/or emotion-provoking subject, we may be inclined to then label the person as “stupid,” “ignorant,” “backward,” etc. We then mentally exile them and view them … Continue reading For the Love of Humanity, Communicate Well

Building Better Humans

We’ve written about this before. Sadly, however, we still witness intentions in many industries missing the mark. Don’t get me wrong; they’re well-intentioned efforts. Nonetheless, blind spots keep us mired in less-than-useful thinking that keeps society from evolving (yes, society can indeed evolve). Look for a moment at active assailants/active shooters. The point of impact, the moment of “bang,” is the shooting. We know well, … Continue reading Building Better Humans

What they can be…

It’s worth every leader’s time to creatively experiment with the Pygmalion Effect. And not just leaders but anyone wishing to help others. Why? According to me, it’s because you can participate in a dynamic process (which is less-than-fully understood) whereby we can act as facilitators for other people to become greater versions of themselves, often versions they heretofore had never thought possible. This certainly benefits … Continue reading What they can be…

Distraction is Dangerous

I ask that you reflect upon how many (some might say most) modern human beings are far worse at reading the body language of their fellow human beings than our ancient ancestors. Why? Because we are distracted by words. We place such a high importance on what others verbally say, while we overlook what their bodies are non-verbally saying. We are distracting ourselves (by an … Continue reading Distraction is Dangerous

Smile to Create Safety

There’s nothing quite as unprofessional and banal as the Law Enforcement Officer, Police Officer, Public Safety Official, Healthcare Security Officer, Security Officer, or other Contact Professional who (wrongly) presumes that a stern outer appearance is an effective way to greet others. It’s not. A stern outer facial expression, often accompanied by an unfriendly, overly-directive tone of voice, and accompanying, unfriendly, body language is not helpful. … Continue reading Smile to Create Safety

REspect All Persons…Always

Dr. George Thompson, creator of Verbal Judo, identified (and gave a name to) just this practice of professionally given “REspect” (his unique spelling) to distinguish it from the commonly known form of earned “respect.” This is one of the many tools, tactics, practices, and strategies that he contributed to the world of Conflict Communication. His pioneering work forms the foundation of many Conflict Communication programs … Continue reading REspect All Persons…Always

It’s All about the People

Regardless of profession – and ESPECIALLY for the disciplines of Policing, Law Enforcement, Public Safety, Healthcare Security, Security, and other Contact Professional disciplines – if you do not understand people well (with an eye toward leaving them better than you found them and not simply “controlling” them), then you’re an amateur. You need to step aside and let Professionals take the reigns, for we have … Continue reading It’s All about the People