Hi Everyone!

Please see below this very nice video from Gary Klugiewicz at Vistelar.  He describes 5 lines every Public Safety Professional can use to keep the peace.

Note the intentional, skillful use of language and respect that he describes, all of which will minimize conflict, and maximize your opportunities to generate in the other person voluntary compliance, cooperation, or collaboration.

Vistelar offers the very best options to meet the many, varied needs of conflict management.