Hi Everyone, Please sit with this TED talk. We like it a lot. It connects with our interests in how conflict management – whether it involves a volatile patient in a healthcare setting, an agitated family member, a person about to be arrested by a law enforcement officer, or an international, geopolitical dispute – shares common elements, regardless of setting. At the beginning of this … Continue reading The 3rd Side
Please see the video below. Oh if times were that simple again :-)! But we are not Gerard Butler. And this is not 300! We cannot, of course, slay our perceived enemies, even if we think it would feel so good to do so. We have to figure out better ways, more sane ways, of coming to terms with all the little irritations in life. … Continue reading Workplace Conflict
Please watch this great video wherein Peter Harrell Jr., Speaker, Trainer & Consultant for Vistelar describes the premier philosophy/method of communicating with other humans, whether this be our family members, co-workers, or others we may encounter as Contact Professionals. What do you think? Continue reading The 5 Universal Truths
Greetings Everyone! This is the very first post on this new blog. I created this blog to address the conspicuous absence of many blogs on the web (a very high quality one is mentioned below) that address conflict management from the perspective of Contact Professionals (including, but not limited to law enforcement, corrections, security, healthcare, public transit, academia, athletics/sports officiating, family/parenting, etc.). I also … Continue reading Greetings & Welcome!!!
Conflict Transformation & Ethical Guardianship 