Look Behind the Anger (and other emotions)

When dealing with others (loved ones, co-workers, customers, C Suite executives, absolutely anyone), it’s very useful, indeed vital, to see as they see. It doesn’t matter if you agree with them. It matters, however, that you strive to see matters as they see them. This is empathy. Don’t confuse empathy with sympathy (many people do); the two are different. When dealing with someone who is … Continue reading Look Behind the Anger (and other emotions)

For the Love of Humanity, Communicate Well

See this excellent post from Shane Parrish. His thoughts and observations are highly recommended for all who wish to explore things off the beaten path. When we communicate with another person, and we disagree with them, particularly about some sensitive and/or emotion-provoking subject, we may be inclined to then label the person as “stupid,” “ignorant,” “backward,” etc. We then mentally exile them and view them … Continue reading For the Love of Humanity, Communicate Well

Empathy is not Sympathy

Hi All, I continue to witness how many people confuse empathy with sympathy.  They are not the same! Just the other day, I was having a conversation with a high-level law enforcement leader.  I mentioned the value and importance of empathy for Law Enforcement, Police, and Security Professionals.  He quickly nodded, affirming that he agreed.  Then he made a statement where he explicitly made synonymous … Continue reading Empathy is not Sympathy

Empathy in Public Safety & Law Enforcement

One doesn’t often hear the word “empathy” coming out of most Public Safety or Law Enforcement settings.  This is not that important, though, since what is important is that Public Safety and Law Enforcement professionals use empathy.  And they do. Wikipedia defines empathy as “the capacity to understand or feel what another person is experiencing from within the other being’s frame of reference, i.e., the … Continue reading Empathy in Public Safety & Law Enforcement

Doctors Lose Empathy the Same Way Police Officers Do

Please see this great post (link is also at the bottom of this post) from Gary Klugiewicz where he includes a link for a useful Radio Health Journal audio post and a YouTube link.  The post addresses how all Contact Professionals, including Doctors, must take care of themselves to keep their needed empathy intact and functional. Doctors lose empathy the same way police officers do   Continue reading Doctors Lose Empathy the Same Way Police Officers Do