Hi All, I recommend this article to all contact professionals. Whether you are a law enforcement officer, mediator, healthcare professional, politician, or trainer in conflict management/resolution/transformation, you will gain much from this interview with the inimitable author, anthropologist, and negotiation expert, William Ury. Go here for the interview. William speaks in this interview about the power of the mediator, as witness and catalyst, to … Continue reading Our Responsibility as Global Human Beings
Hi Everyone! Please see below this very nice video from Gary Klugiewicz at Vistelar. He describes 5 lines every Public Safety Professional can use to keep the peace. Note the intentional, skillful use of language and respect that he describes, all of which will minimize conflict, and maximize your opportunities to generate in the other person voluntary compliance, cooperation, or collaboration. Vistelar offers the very … Continue reading Positive Public Safety: 5 Lines Every Public Safety Professional Can Use to Keep the Peace
Hi All, In Verbal Defense & Influence (VDI), we speak about the importance of the social contract of a group of people, whether this group is a family, an organization, or even a nation. When I study social contracts, what becomes evident is that, in nations, social contracts are overturned, sometimes by necessity, to save lives and to improve the quality of everyone’s life. ISIS is … Continue reading Sufism (The Good Guys): An Antidote to ISIS?
Hi Everyone, I recently had the privilege of participating in a whole day of training with Retired Police Chief of Raleigh, NC, Harry P. Dolan. What an amazing experience it was! His subject matter expertise spans the full gamut of verbal de-escalation strategies. He covers everything having to do with creating the very best public servants. He does an amazing job at conveying the roots (Aristotle’s … Continue reading Chief Harry P. Dolan – An Amazing Experience