Become a Samurai of Conflict Communication

All Contact Professionals training/needing to be experts in conflict communication (aka: de-escalation) should immediately notice the validity of all these 6 points (attributed to Morihei Ueshiba). If you don’t, then you’re likely only familiar with less-than-complete, check-the-box type trainings that attempt to boil things down to a few simplistic techniques. Conflict communication has its own well-developed philosophy. There is no simple technique that enables us … Continue reading Become a Samurai of Conflict Communication

Rollcall Wisdom – Guardians of the Peace

    Hi All! Here continues the Rollcall Wisdom featuring Chief Harry Dolan. Please see this video below wherein Chief Harry Dolan, former Raleigh, NC Police Chief, speaks about the essential definition of a Law Enforcement Officer.  It is his opinion of this definition, and it is one with which I wholeheartedly agree. There is still an ongoing debate where Law Enforcement Officers make arguments … Continue reading Rollcall Wisdom – Guardians of the Peace

Rollcall Wisdom – The 24 Hour Rule

Hi All, Please see below this outstanding video teaching wherein Chief Harry Dolan speaks about the value of the 24-Hour Rule. I have personally used this rule, and seen for myself how using it can increase your professionalism, decrease unnecessary stress, and avoid saying or doing things which later can prove to be emotionally or legally problematic.  It is a very practical rule which will … Continue reading Rollcall Wisdom – The 24 Hour Rule

Skill Acquisition in Conflict Management

Hi All, I invite you to read this post published over at the Vistelar blog.  It references a good article over at the nice SOFREP website (news and analysis you can trust from military veterans) about skill acquisition. Acquiring, building, honing, and maintaining skills in conflict management is important to us all.  Many times, we think of physical skill development such as martial arts skills, … Continue reading Skill Acquisition in Conflict Management

Origins of Vistelar Tactical Training

Hi All, Please go over to the high quality Vistelar blog to read this great post by Allen Oelschlaeger.  In this post, entitled, Origins of Vistelar Tactical Training, Allen describes the wealth of experience which both Gary Klugiewicz and Dave Young bring to Vistelar’s variety of tactical training options.  With their expert and diverse experience, the tactical training programs of Vistelar continue to evolve. Vistelar offers over … Continue reading Origins of Vistelar Tactical Training

Camden Cops Making Transition to Ethical Protectors

Hi Everyone, Thanks to Gary Klugiewicz, I saw this article (link also below) on Facebook.  It’s a great story of the Camden County, NJ Police Department and their crew going through a program with none other than Jack Hoban from Resolution Group International. Jack is training the Camden County LE team to be Ethical Protectors.  Part of that program is learning how to effectively communicate … Continue reading Camden Cops Making Transition to Ethical Protectors

Don’t Die on Me!

Hi Everyone, Please go to the high-quality Vistelar blog to read this recent post (link is also below) about the exemplary service ethos, in action, by Trooper Eric Devers of the  Ohio State Highway Patrol. As I mentioned in that post, the whole event brings to mind the outstanding contributions of Jack Hoban and Resolution Group International (RGI) in reference to the Ethical Protector mindset … Continue reading Don’t Die on Me!

Doctors Lose Empathy the Same Way Police Officers Do

Please see this great post (link is also at the bottom of this post) from Gary Klugiewicz where he includes a link for a useful Radio Health Journal audio post and a YouTube link.  The post addresses how all Contact Professionals, including Doctors, must take care of themselves to keep their needed empathy intact and functional. Doctors lose empathy the same way police officers do   Continue reading Doctors Lose Empathy the Same Way Police Officers Do

Managing Conflict for Sports Officials

Hi Everyone, I remember the days when my wife and I would go to multiple soccer games a week with our son.  I remember all the parents rooting for their kids.  And I remember the few parents who would occasionally exhibit less-than-desirable behaviors with which the referees would then have to deal. Referees have an amazingly challenging job.  Think about it; they must maintain control … Continue reading Managing Conflict for Sports Officials